Due to the high demand for Linux Hosting and limited ability to provide efficient customer support to millions of customers in one place, the concept of Linux reseller hosting plans has been evolved.
This increasing demand for Linux Hosting among online businesses not only created a viable business opportunity for many resellers but has made it a most viable profit-making business.
If you want to grow your business as a reseller, make sure you provide the best customer support to your end-users.
In this article, I will explain to you 6 ways to offer customer support in the Linux Reseller hosting business and who is the best provider of Linux Reseller Hosting in India.
6 Ways to offer Customer Support in a Linux Reseller Hosting business
1. Create informative videos
Usually, most customers have the same generic problem then why tire yourself with giving repetitive solutions? Better make informative videos to address such repetitive issues. These videos will not only help the end-users who love to resolve basic issues by watching “Help” and “How To” videos on their own but will stop them from killing your time.
You can also take the help of various video making tools readily available online to create your own professional-looking informative videos and upload them on your website and Youtube.
2. Post blogs and how-to guides
A blog is the best way to interact with your customers and provide the best solution. It works the same as informative videos. By keenly watching what repetitive problems people face daily regarding your product or service, type out the solution and upload it on your website.
Isn’t that simple?
Most people feel more comfortable troubleshooting problems by reading detailed, informative and knowledgeable blogs rather than raising a ticket, communicating the problem and waiting for a solution. Guides and blogs work best as a self-service platform for such clients.
3. Make a self-service section on your website
You must be thinking of what is a self-service section?
Well, it points towards forums.
Forums refer to the platform where customers discuss their problems and solutions without the involvement of the service provider. Creating Forums for your products and services not only let people solve their problems on their own but will also save your time. Hereby, people can easily discuss your website, hosting plans and even endorse your products and services. It will also bring high customer engagement to your website.
4. Create chatbots for quick and interactive solutions
Today, having chatbots for every website is a must. Along with easy implementation, they can solve all world problems in one click. This all thanks to Artificial Intelligence. They are not only user friendly but inexpensive too.
Businesses providing Best Linux Reseller hosting, rapidly adopting chatbots to give their customers a prompt solution to their problems and collect basic information regarding different queries and issues in one place. Chatbots also helps in reducing the stress of receiving or taking calls from clients and connecting them to the required department.
5. Make efficient use of traditional support channels
No matter how many new platforms you acquire to reduce the stress of the traditional support system but people still prefer one on one conversation to address their problems to the service provider. The traditional support system includes emails and phone calls.
If you are working on a small scale, supporting your customer’s via phone calls might not seem a tough task to you but as your business grows, you need to either set up an in-house call centre or outsource the services to a third party.
On the other hand, email support is something that needed to made available right from the first day you start providing services. Along with mentioning email address on your website, it is also compulsory to write when the customers could contact you – 24/7 or during specific hours only. The best option is to provide a timeframe within which your clients can expect a response from you.
6. Make Usage of Social Media for direct and informal communication
Most businesses use social media to communicate with customers about their new offers and discounts. These social media channels have not only proved to be the best platform for customer engagement but for grievance redressal too.
Today almost every person is using social media so it becomes very easy for people to get in touch with the company via this platform rather than phone calls and emails. While addressing people via social media make sure that you regularly check the direct messages by customers, reply to them and provide effective and efficient solution to their problems. If a client does not understand via messages ask him/her to address issues by traditional mode i.e., phone call and provide your contact details.
Also, keep a regular check on the comment section of social media platforms as potential customers approach businesses by commenting on social media post about pricing and services. Identify such potential clients and reach out to them via either email or phone calls.
Run Linux Reseller Hosting Business with Best Customer Support by Wise Solution
Wise Solution is one of the industry-leading Linux Reseller Hosting Providers in India. It provides reliable and advanced Linux Reseller Hosting services. The company vows to provide high-quality web hosting plans and services at the most reasonable rates to serve its valued clients and customers. It also takes care of all the technical expertise to run your website with high network connectivity.
Things provided with Wise solution Linux Reseller Hosting Plan
- 100% Uptime assurance
- 7 days money-back guarantee
- Easy data migration services
- Data Centre choice
- cPanel control
- Free Domain and Reseller Account
- Softaculous Installer
- Protection by Cloudflare
- Optimized Performance
- Free SSL Certificate
- Seamless Upgradation
- 24/7 Technical Support
- Special Hosting Services
- Affiliate Program
Conclusion
Customer Support is an essential pillar of every business, if it can make a business then it can break it too. So, implementing the above-mentioned customer support strategy won’t only prove to be fruitful for your Linux Reseller Hosting Business growth but will also help you build a good image in long run.
Wise Solution is the only company in India that provides fast and efficient customer support systems along with its Linux Reseller Hosting Package. So, what are you waiting for? Call Wise Solution and start your Linux Reseller Hosting Business today itself.